Office Accelerator® Support

Import Contacts Wizard

Office Accelerator can directly import tab separated and comma separated contact lists.

Importing data can sometimes be a tricky process. If you're having trouble with an import, we can help. Please email us for assistance at or contact support at 310-793-0879.
Before importing your data, you may want to create a new folder to hold your import.  Doing so makes it easy to group delete the import results in the event you need to redo your import.
  1. From the Office Accelerator phone book, click the |Import Contacts| button located on the Accelerator Email Marketing tool bar. The first step in the import process is to select a tab or comma separated file for import. This can be a file that you edited in Microsoft Excel and saved in the before mentioned format. To select the import file, click the |Browse| button and navigate to the location of the file on your hard drive.  Highlight the file and click the |Open| button.  Click the |Next| button to continue.  Open the Accelerator Import Utility
  2. The |Import Fields| dialog box provides a list of your import file fields on the left side, and the list of Office Accelerator fields on the right.  Begin by selecting your 'file type' from the drop down list, then map the fields on the right side to those on the left. Mapping Your Import Fields
    Checking the box entitled 'Do not import the first record in the file' will skip the header record. This is usually desirable as importing the header record will create a contact with only header record information.
    You can save your import mapping for use on your next import by clicking the |Save| button. Saving your mapping will save time on your next import as you simply select the saved mapping from the drop-down list.
  3. Use the |Import Preview| screen to verify the mappings in your import file are correctly mapped to your Accelerator fields.  Click the |Next| button to continue. Verify Field Mappings
  4. From the |Import| options screen you may optionally select a folder where you would like your data imported, if you do not select a folder, Office Accelerator will import your data to |All Contacts|. Select Import Folder
  5. In addition to folders, you may optionally select a category for your import.  To select a category, click the |Category| tab and select a category from the list. Select Import Category
  6. Prior to importing your data, you may select how duplicate contacts are handled. There are three duplicate checking types. Duplicate Check Options
    It's important to note that when duplicate checking is enabled on import, the duplicate contact will be added to the selected import folder and/or category.

    Duplicate Check Type:

    These options determine how a duplicate contact is found:

    • Do Not Check for Duplicates:

      Selecting this option will skip the duplicate check. If a large number of duplicates is found after the import has completed, duplicates can be removed using the duplicate removal utilities.
    • Check for Duplicate Contacts:

      Selecting this option will check for duplicates based on an 'Exact' Name and/or Company.  In addition, an 'Exact' match for one of the following must be found, email address, street address (street1, street2, city, & state), or phone number (area code and number).  If this criteria is met, depending upon the choice selected for "How to Handle Duplicates", either the differences in the contact data will be merged into one contact, or no contact data will be imported if a duplicate is found. 
    • Check for Existing Email Address:

      This option will use only the email address as the criteria to determine if a contact is a duplicate.   

    How to Handle Duplicates:

    • Merge the Imported Contact's data with the Existing Duplicate Contact:

      When this option is selected, if a duplicate contact is found, the differences in the duplicates will be merged into one contact and the contact will be added to your selected import folder and/or category.
    • Do not Save Any of the Imported Contact's Data:

      When this option is selected, if a duplicate contact is found none of it's data will be imported.  However, the matched duplicate will be copied to the select import folder and/or category.
  7. You can select a specific contact owner for your import by clicking the |Owner| tab and selecting an owner for the imported contacts.  By default, the logged in user (you) will be the owner of the contacts. Import Owner
    Contact ownership is important in a multi-user environment with regard to contact access rights.
  8. To begin the import, click the |Import| button and select |Yes| to confirm your import.   When the import is complete, you'll receive a summary of the number of new contacts imported as well as the number of duplicate contacts that were merged (if the merge option was selected).  Confirm Import