Office Accelerator® Support

Reset Login Recovery (Login Recovery Tab)

The Login Recovery tab is used to determine which Accelerator users have setup login recovery.  It is also used to reset login recovery for Accelerator user that change email addresses and need to validate a new email address.   To use the Login Recovery tab, follow the directions below.

  1. Open the Office Accelerator phone book, select |File|Administrator|Add/Remove Users (Administrator App)|.
  2. From the Office Accelerator Administrator App select the |Login Recovery| tab. This tab provides a list of users that have or have not setup login recovery.  If a user has an email displayed, and the 'Status' displays 'Email Confirmed', the user has completed login recovery and will be sent login recovery information via the displayed email address upon request.  Users that have an email addressed displayed, but the status indicates 'Email NOT Confirmed' have not completed the login recovery and will need to check there email for their login recovery code. Users that show no email address have not yet attempted to setup login recovery.   Login Recovery Tab
  3. To reset login recovery for a user, select the user (with an email address) and select the |Clear Email| button, click |Yes| to the confirmation message. After resetting a user’s login recovery, the user will be prompted to setup their login recovery again. Clear Login Recovery